Refund policy is contained within section 5 of our Terms and Conditions and as per below:

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5. Returns / Refunds / Cancellations / Amendments

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5.1 Due to the nature of our business and the laws governing fresh food, we are unable to accept returns. Should you have a problem with your delivery you will need to contact us via email: info@themeatchop.co.uk or via our contact us page

If you are unhappy with the specifications of an item you have received, please take images of the product and include these in an email to us. We can use these to investigate the issue thoroughly with the relevant supplier. In exceptional circumstances, we may, in our absolute discretion, provide you with a The Meat Chop voucher or a full refund to the value of the goods that have fallen short of your expectations within 2 to 3 working days of a complaint being received. However, complaints need to be logged as soon as possible, preferably upon receipt of unsatisfactory goods.

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If for exceptional circumstances a refund is authorised the refund will be made onto either the credit / debit card the order was placed on. No cash refund will be made.

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5.2 If a product ordered is not available on day of dispatch, we shall notify you and we will either send a replacement product with your order with agreement from you, or organise a full refund or a The Meat Chop voucher within 2-3 working days based on your agreement with us.

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5.3 Cancellations or amendments to orders can be made within 12 hours of placing your order. To cancel or amend an order, please reach out to us via email: info@themeatchop.co.uk or via our contact us page.